Return and Refund Policy

At Gilded Rose Reserve, every tea is hand-crafted with care to bring you a luxury sipping experience. Due to the nature of our products, all sales are final. We are unable to accept returns or exchanges once an order has been placed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at Gildedrosereserve@gmail.com. We will gladly work with you to resolve the issue by offering a replacement or store credit, at our discretion.

Quality Assurance

All teas and blends are carefully inspected and packaged before shipping. We encourage you to review product descriptions, ingredient lists, and allergen information prior to purchase to ensure the perfect selection.

Non-Returnable Items

• Opened or sealed tea packages
• Sale or promotional items
• Tea Accessories 
• Merchandise

Our Commitment

Your satisfaction matters to us. While we cannot accept returns, we are committed to making sure you enjoy your experience with Gilded Rose Reserve. If you have concerns, reach out — we’re here to help.